Privacy Policy Dragon 99

This Privacy Policy ("Policy") sets out in detail how Dragon 99 ("we", "platform", "Dragon 99") collects, processes, uses, stores, and protects your personal information when you register, access, or use the services provided through the Dragon 99 platform, including our official website and mobile application.

Dragon 99 is fully committed to ensuring that every player's privacy is respected and protected in accordance with the highest data protection standards. We operate in line with the principles of Malaysia's Personal Data Protection Act 2010 (PDPA 2010) and relevant international data protection standards.

This Policy covers all Dragon 99 services, including Sports Betting (Malaysia Super League, EPL, badminton), Live Casino games, slots, in-play betting, and all interactions with our customer support platform.

Dragon 99 only collects personal data that is strictly necessary to deliver quality, secure services in compliance with legal requirements. The following are the categories of data we collect:

Dragon 99 collects your personal data through the following channels:

• Direct Account Registration: When you complete the registration form on Dragon 99, you directly provide basic information such as your name, email address, phone number, and date of birth.
• KYC Verification Process: When required to complete identity verification, you submit a copy of your MyKad, bank statement, or other supporting documents to Dragon 99.
• Financial Transactions: Every time you make a deposit using Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, or FPX (Maybank2u, CIMB Clicks), your transaction details are recorded automatically.
• Platform Usage: Automated tracking technologies such as cookies, web beacons, and server logs collect technical and usage data while you use Dragon 99.
• Support Communications: When you contact the Dragon 99 customer support team via live chat, email, or WhatsApp, those interactions are recorded for quality assurance and audit purposes.
• Authorised Third-Party Sources: In certain cases, Dragon 99 may receive your information from identity verification service providers or relevant fraud prevention agencies.

Dragon 99 uses collected personal data solely for legitimate and transparent purposes. The following are the primary purposes for which your data is used:

• Account Management: Creating, maintaining, and managing your Dragon 99 account, including identity verification and access control.
• Transaction Processing: Processing deposits, withdrawals, and payouts via Dragon 99's supported Malaysian payment methods, including TNG, GrabPay, DuitNow, and FPX.
• Service Provision: Delivering a seamless, personalised Sports Betting, live casino, slots, and live match experience on Dragon 99.
• Security & Fraud Prevention: To identify and prevent fraudulent activity, money laundering, and misuse of the Dragon 99 platform.
• Legal Compliance: Meeting applicable legal and regulatory obligations, including reporting to the relevant authorities where required.
• Service Communications: To send important account-related information, platform updates, and changes to Dragon 99's Terms or Privacy Policy.
• Platform Improvements: To analyse usage patterns and improve the performance, usability, and overall experience of the Dragon 99 platform.
• Consent-Based Marketing: To send Dragon 99 promotional offers, bonuses, and campaign information — only to players who have given consent to receive marketing communications.

Dragon 99 does not sell, rent, or transfer your personal data to any third party for marketing or commercial purposes. However, in certain limited circumstances, Dragon 99 may need to share your data with the following parties:

• Payment Service Providers: To process financial transactions via Touch 'n Go, GrabPay, Boost, ShopeePay, DuitNow, and Malaysian banks through FPX. These providers receive only the information necessary to process the relevant transaction.
• Gaming Service Providers: Dragon 99's casino and slots game partners such as Evolution Gaming, PG Soft, and Pragmatic Play may receive data necessary to operate those games.
• Identity Verification Provider: Third-party KYC verification companies that assist Dragon 99 in verifying player identities in compliance with legal requirements.
• Legal Authority: Where required by law or court order, Dragon 99 will disclose the necessary information to the relevant authorities in Malaysia or applicable jurisdictions.
• Professional Advisors: Lawyers, accountants, or auditors bound by professional confidentiality obligations who access data only in the course of their specific duties.

All third parties that receive data from Dragon 99 are required to comply with strict data protection standards and are prohibited from using your data for any purpose other than those specified by Dragon 99.

Dragon 99 invests heavily in cybersecurity infrastructure to ensure the personal and financial data of all members is protected at all times. The key security measures we have implemented are as follows:

• 256-bit SSL Encryption: All data transmitted between your web browser or application and Dragon 99's servers is encrypted using 256-bit TLS/SSL protocol — the same level of encryption used by Malaysia's major banks.
• Two-Factor Authentication (2FA): Dragon 99 offers and encourages the use of 2FA on all player accounts to provide an additional layer of protection.
• Database Encryption: All sensitive data stored in Dragon 99's databases, including passwords and financial information, is encrypted using modern encryption algorithms.
• 24/7 Security Monitoring: Dragon 99's cybersecurity team continuously monitors the platform's infrastructure to detect and respond to any security threats.
• Internal Access Controls: Access to players' personal data within Dragon 99 is strictly limited to staff who require it to perform their designated duties.
• Regular Security Audits: Dragon 99 conducts regular security audits and independent penetration testing to ensure there are no vulnerabilities in our systems.

Dragon 99 uses cookies and similar tracking technologies to enhance the user experience, analyse platform traffic, and deliver relevant content. The types of cookies we use are as follows:

• Essential Cookies: Required for core Dragon 99 platform functions such as login session authentication and security. These cookies cannot be disabled.
• Functional Cookies: Saving your preferences such as language, preferred currency, and display settings to enhance your Dragon 99 experience.
• Analytics Cookies: To help Dragon 99 understand how players use our platform, which pages are most visited, and where technical issues may arise.
• Performance Cookies: Used to monitor and optimise Dragon 99 platform performance, ensuring fast load times and a seamless experience.

You can manage or disable non-essential cookies through your web browser settings. However, disabling certain cookies may affect the functionality and your overall Dragon 99 experience.

As a Dragon 99 player, you have certain rights regarding your personal data under applicable data protection laws. Dragon 99 respects and facilitates the exercise of these rights:

To exercise any of the above rights, please contact Dragon 99's Data Protection Officer by email at privacy@dragon99.im or via our live chat platform. Dragon 99 will process your request within 30 business days.

Dragon 99 retains your personal data only for as long as necessary for its stated purposes or as required by law. The following outlines our data retention guidelines:

• Active Account Data: Retained for the duration your Dragon 99 account remains active, and for a reasonable period following account closure.
• Financial Transaction Records: Retained for a minimum of 7 years after the transaction date, in accordance with applicable Malaysian laws and financial regulations.
• Support Communication Records: Retained for 3 years for service quality and dispute resolution purposes.
• Technical Log Data: Server logs and technical data are retained for 12 months for security and troubleshooting purposes.
• Marketing Data: Retained until you withdraw your consent to receive marketing communications from Dragon 99.

Once the retention period expires, Dragon 99 will delete or anonymise your personal data in a secure and irreversible manner.

Dragon 99 takes the protection of minors very seriously. The Dragon 99 platform is intended for individuals aged 18 years and above only. We do not knowingly collect, process, or store any personal data relating to individuals under the age of 18.

In the course of Dragon 99's operations, your personal data may be processed or stored on servers located outside Malaysia, particularly in connection with cloud service providers and international gaming services.

Dragon 99 ensures that any cross-border data transfers are carried out with adequate safeguards in place, including:

• Use of recognised standard data transfer agreements to safeguard your rights.
• Ensuring that recipients of data outside Malaysia comply with data protection standards equivalent to or exceeding Malaysia's PDPA.
• Implementing appropriate technical and organisational measures to protect data during transfer.

Dragon 99 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, new legal requirements, or improvements in how we protect your information.

Any material amendments to this Policy will be clearly displayed on this page along with the latest update date. Dragon 99 will also endeavour to notify members of significant changes via email notifications or in-platform alerts.

If you have any questions or concerns, or wish to exercise your data protection rights in relation to Dragon 99's Privacy Policy, you may contact our Data Protection Officer through the following channels:

• Privacy Email: privacy@dragon99.im
• General Support Email: support@dragon99.im
• Live Chat: Available 24/7 on the Dragon 99 platform

Dragon 99 is committed to responding to all privacy-related enquiries within 5 business days and resolve formal requests within 30 working days from the date the request is received.

You may also refer to the Terms & Conditions and Responsible Gaming Dragon 99 for further information on our platform policies.